1. Introduction
At Qynaro, we take privacy seriously. We are committed to processing personal data responsibly, transparently, and in accordance with applicable privacy and data protection laws.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Information you provide directly
- Name, email address, company name, and account credentials
- Billing and subscription information
- Messages, support requests, and communications sent to us
- Information submitted through forms, onboarding, or platform inputs
Information collected automatically
- IP address, browser type, device information, and operating system
- Usage data, pages visited, features used, and interaction events
- Referral source, session information, and general analytics data
- Cookies and similar tracking technologies
Information from third parties
- Payment and subscription status from payment providers such as Stripe
- Authentication or identity data from sign-in providers
- Data from connected services or integrations you authorize
3. How We Use Information
We use personal information to:
- Provide, maintain, secure, and improve our services
- Create and manage accounts and workspace access
- Process subscriptions, payments, and billing operations
- Respond to support requests and communicate with users
- Analyze product usage and platform performance
- Develop new features, automation capabilities, and service improvements
- Prevent fraud, abuse, unauthorized access, and security incidents
- Comply with legal obligations and enforce our terms
4. Legal Basis for Processing
Where applicable under GDPR or similar laws, we process personal data on the basis of:
- Your consent
- The performance of a contract with you
- Our legitimate interests in operating and improving Qynaro
- Compliance with legal and regulatory obligations
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to remember preferences, maintain sessions, measure traffic, understand user behavior, and improve performance.
You may control cookies through your browser settings, but disabling certain cookies may affect how the service works.
6. How We Share Information
We do not sell your personal information. We may share information with:
- Hosting, infrastructure, analytics, and technical service providers
- Payment processors and subscription management providers
- Authentication and identity verification providers
- Professional advisors, legal authorities, or regulators when required
- Affiliates or successors in connection with a merger, acquisition, or asset transfer
7. Data Retention
We retain personal information for as long as necessary to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information, the nature of the service, and legal requirements.
8. Data Security
We implement commercially reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Your information may be processed in countries other than your own. Where required, we take appropriate measures to protect personal data in connection with international transfers.
10. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request portability of your data
- File a complaint with a competent supervisory authority
11. Third-Party Services
Our website and platform may contain links to third-party websites or rely on third-party tools and integrations. We are not responsible for the privacy practices of third-party services.
12. Children's Privacy
Qynaro is not intended for children under the age of 13, or under a higher minimum age where required by applicable law. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the service after changes become effective constitutes acceptance of the revised policy.
14. Contact
If you have questions about this Privacy Policy or our data handling practices, contact us at privacy@qynaro.ai.